GHMC Grievance Dataset Analysis

Based on grievance data from GHMC for the last one year (Apr 2015 to March 2016), can we find out the most common grievances, officials who are loaded with work, areas from where maximum grievances are coming from etc?

The team worked to visualize the complaints that the GHMC has received in the last year. It could show which were the areas that registered the most number of complaints and also the types of works that were requested the most number of times.

 

They were also able to build a demo for an App that would be able to visualize the status of complaints in a particular region. This would be a handy tool for all decision makers who were part of the GHMC. They could easily monitor if the efforts they were putting in were showing positive results and make changes accordingly.